Top 100 Best Practices: Aflac Trains for Better Communication

Aflac, a supplemental health and life insurance policy provider based in Columbus, Ga., ensures its employees have optimum communications skills through targeted training sessions. Topics covered include "Giving and Receiving Constructive Feedback," "Telephone Techniques," "Presentations that Work," "Effective Communication" and "Business Writing I, II and III." At the leadership level, additional courses, such as "Communicating to Manage Performance," also are available